![]() Oftentimes, different perspectives get overlooked, especially when they don't align with the manager's or what is trying to be achieved. Managers can start each conversation by thinking that what each team member is saying is true and valid. Once an entrepreneur realizes this, they would quickly witness a tremendous improvement in their professional relationships. After all, we hire people who we believe are a suitable fit for our company therefore they can also be a great source of learning and mutual education. I believe the best thing employers can do is realize they can learn a lot from their employees. Matthew Gantner, Altum Strategy Group LLC 12. During the touchpoint, I listen to feedback and work to address the employee experience, which informs internal changes and serves as affirmation for organizational best practices. As CEO and founder, I make the time to have recurring touchpoints with each member of the Altum crew and to make these meetings meaningful and constructive. Enact Recurring TouchpointsĪctive engagement is one of our core values. At Cengage Group, I lead weekly live broadcasts designed to create an open forum for direct, transparent communication, allowing staff to share candid thoughts, questions and opportunities for improvement. ![]() Active listening is not possible if employees are not empowered to speak their minds. Create A Culture Of Communicationįoster an environment where employees are not only comfortable but encouraged to provide honest feedback. Remember, colleagues might be incorrect but their feelings are not, so validate their perspective and honor their feedback. Listening to your employees or direct reports without immediately arguing is next. Showing professional vulnerability and leading by example are your first steps. Validate Employees' PerspectivesĪctive listening skills are useless if people aren't comfortable being vulnerable or sharing their concerns with you. Meet as a team, have open discussions and, most importantly, listen! - Christian Brown, Glewee 9. Never ever forget the value of the voices around you. Having an open line of communication with each person around you will allow members to have a voice that is valued and heard. Establish Open Lines Of CommunicationĪs a manager and leader at organizations of all sizes, ensuring that you are listening to your teammates and team members is quintessential. At the same time, show the person speaking that you're listening by maintaining eye contact, smiling and nodding to have an honest and open exchange. From the tone of voice to facial expressions and gestures, you can learn a lot from what the person in front of you is communicating. Listen to nonverbal cues too, and pay attention to body language. ![]() This is one way to identify an area of improvement for managerial training and development that can increase employee retention. In your review process, allow your employees to rate their manager in different areas, including how comfortable they are speaking with their manager and their confidence in the manager’s ability to make changes. ![]() If you truly want to lead and foster a culture of engagement, understand that you don’t have time to not listen to your team. Next, listen to understand rather than to respond. There is no great skill to master here except for self-discipline. DeEtta Jones, DeEtta Jones and Associates 5. Employers should be regularly soliciting ideas from employees about their needs and asking how managers' behaviors are positively contributing to or potentially blocking full engagement. In regular one-on-one meeting agendas, include an opportunity to provide feedback about what's working well and/or needs to be changed. Give Employees The Chance To Provide Feedback Their input will become your secret weapon to success as they will bring ideas, improvements and insights. ![]() Once that is in place, you will not really need to "work" on listening "skills" since you will want to hear what they have to say. The secret to listening to your team members is to really value them and truly appreciate their opinions. Forbes Business Council is the foremost growth and networking organization for business owners and leaders. ![]()
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